Privacy Policy

Last updated: July 9, 2026

This Privacy Policy describes how ClusterVault Analytics (ClusterVault Analytics Limited) collects, uses, and protects your personal information. We are committed to safeguarding your data and maintaining transparency about our data handling practices.

Who We Are

We operate an analytics platform specializing in clustering algorithms for client segmentation and unsupervised learning applications, particularly for fund categorization analysis in the Calgary region. We are the data controller responsible for your personal information and compliance with applicable data protection regulations.

Information We Collect

We collect information in several ways to provide and improve our services:

Contact Form Data: When you submit inquiries or contact us, we collect your name, email address, phone number, and message content.
Website Usage Data: We collect information about how you interact with our website, including pages visited, time spent, and device information.
Cookies and Tracking: We use cookies and similar technologies to track your browsing behavior and enhance your user experience.
Analytics Data: We gather aggregated, anonymized data about visitor patterns to improve our platform and services.

Legal Basis for Processing

We process your personal information under the following legal bases:

Consent: When you explicitly consent to data processing, such as subscribing to communications or submitting contact forms.
Legitimate Interest: We process data to improve our services, enhance security, and understand user behavior for platform optimization.
Legal Obligation: We may process data when required by Canadian law or to comply with regulatory requirements.

How We Use Your Information

We use collected data for multiple purposes: to respond to your inquiries and provide customer support; to deliver, maintain, and improve our analytics platform; to personalize your experience and tailor content recommendations; to conduct research and develop new features; to monitor platform security and prevent fraud; and to comply with legal obligations. Your information helps us understand clustering and segmentation patterns more effectively.

Data Retention

We maintain concrete retention schedules for different data types:

Contact Form Messages: Retained for up to 24 months after your last interaction with us.
Analytics and Cookie Data: Retained for up to 13 months from collection date.
Website Server Logs: Retained for up to 12 months for security and technical purposes.
Anonymized Research Data: Retained indefinitely for platform development and improvement.

After retention periods expire, we securely delete or anonymize your personal information unless legal obligations require longer retention.

Your Rights

You have significant rights regarding your personal information. You can request access to all data we hold about you and receive a copy in a structured, portable format. You may request correction of inaccurate or incomplete information. You have the right to request deletion of your data, subject to legal retention requirements. You can restrict how we process your information and object to specific processing activities. You also have the right to withdraw consent at any time without affecting the lawfulness of prior processing. To exercise these rights, contact us using the details provided below.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and gather analytics about platform usage. Cookies are small files stored on your device that help us remember your preferences and track navigation patterns. We use both session cookies (temporary, deleted when you close your browser) and persistent cookies (stored longer to remember settings). You can manage cookie preferences through your browser settings or by contacting us. Please note that disabling cookies may limit some platform functionality.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption of sensitive data, secure server infrastructure, regular security audits, and restricted access controls. However, no security system is completely impenetrable. While we strive to protect your data, we cannot guarantee absolute security and encourage you to use strong passwords and protect your account credentials.

Third-Party Services

Our platform may integrate with third-party services for analytics, hosting, and communication purposes. These services operate under their own privacy policies. We ensure third-party providers meet comparable data protection standards through data processing agreements. We remain responsible for their handling of your information. We do not share your personal data for marketing purposes without explicit consent.

Children's Privacy

Our services are not directed toward individuals under 18 years old. We do not knowingly collect personal information from minors. If we become aware that we have collected data from someone under 18, we will promptly delete such information. Parents or guardians who believe their child's information has been collected should contact us immediately.

International Data Transfers

We operate within Canada and primarily store data on Canadian servers. If data transfers occur internationally, we implement appropriate safeguards, including standard contractual clauses and adequacy decisions, to ensure equivalent protection standards are maintained.

Supervisory Authority

You have the right to lodge a complaint with the relevant data protection authority. In Canada, you can contact the Office of the Privacy Commissioner of Canada (OPC), which oversees federal private sector privacy compliance and investigates complaints regarding personal information handling.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of updated policies. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please reach out to us:

Email: [email protected]

Phone: +1 403 627 8941

Address: 228 Barclay Parade Southwest, Calgary, T2P 1H7, Canada